J&T Express Malaysia has sounded the alarm on a surge of fraudulent messages that are deceiving unsuspecting Malaysians by posing as official communication from the delivery service.
These messages, circulated mainly through SMS, WhatsApp, and other communication platforms, are part of an elaborate scam aimed at stealing personal and financial information.
With the rise of online shopping and courier deliveries in Malaysia, scammers are taking advantage of the public’s reliance on delivery updates.
These scam messages are cleverly disguised, often containing familiar branding, official logos, or links that appear to lead to legitimate J&T Express websites.
However, clicking on these links can lead to phishing websites designed to extract banking details, passwords, or personal identification.
How These Scams Work
J&T Express has identified several common traits in the fraudulent messages being circulated:
- Claims of missed deliveries or packages being held due to unpaid charges
- Links directing users to “track parcels” or “make payments” on suspicious-looking websites
- Use of J&T Express branding to make the message appear trustworthy
These tactics exploit urgency and fear—making victims feel the need to act quickly without verifying the legitimacy of the message.
Jacky Hu, Public Affairs Manager at J&T Express Malaysia, emphasized that the company will never request sensitive personal data such as bank account numbers, OTPs, or passwords through unofficial channels.
“The safety and trust of our customers are of the utmost importance,” he said. “We are working closely with authorities to investigate and stop these scams.”
J&T Express has reaffirmed that all legitimate delivery issues can only be verified through its official website at www.jtexpress.my or by contacting their customer service hotline at 1800-82-0022.
How to Protect Yourself from Delivery Scams
In light of these incidents, J&T Express Malaysia has issued a public advisory with key tips for staying safe:
- Do not click on suspicious links in messages claiming to be from J&T Express.
- Verify all delivery updates and payment requests through the official J&T Express website or customer service hotline.
- Report suspicious messages to local authorities and relevant cybercrime agencies.
- Avoid sharing personal or banking information with unknown sources, especially through unofficial platforms.
J&T Express also reminds users that the company does not send requests for payment or verification through third-party platforms, including WhatsApp and social media DMs.
What to Do If You’ve Received a Scam Message
If you believe you’ve received a suspicious message related to J&T Express, here’s what you should do immediately:
- Do not engage with the message. Avoid replying or clicking any links.
- Take a screenshot of the message for documentation purposes.
- Report it to J&T Express using their customer service email: customerservice.hq@jtexpress.my
- Lodge a report with local authorities, such as CyberSecurity Malaysia or the Malaysian Communications and Multimedia Commission (MCMC).
By reporting these incidents, you not only protect yourself but also help others avoid falling into similar traps.
Official Communication Channels
To stay informed and protected, customers are urged to follow only official J&T Express Malaysia platforms:
- Website: www.jtexpress.my
- Customer Service Hotline: 1800-82-0022
- WhatsApp: +6012-250 9647
- Email: customerservice.hq@jtexpress.my
- Social Media J&T Express Malaysia Official :
– Facebook
– Instagram
Following verified channels helps you stay up-to-date with legitimate announcements, service updates, and security alerts.
Public Vigilance Needed
As scams evolve and become more convincing, public vigilance is key. Always double-check delivery details, especially if you weren’t expecting a parcel or if the sender’s message looks suspicious.
Remember, legitimate companies will never pressure you to give up personal information via unverified platforms.
J&T Express Malaysia’s proactive approach to addressing this issue shows its commitment to safeguarding customer trust and enhancing public awareness.
With continued collaboration with enforcement agencies and consumer education, the company aims to shut down fraudulent networks exploiting its name.
In a digital age where cyber threats are increasingly sophisticated, staying alert and informed is no longer optional—it’s essential.
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